Privacy Policy
Last updated: May 22, 2026 · English (U.S.)
Hearth Health Inc. (“Hearth,” “we,” “us”) operates the Hearth mobile app and hearthmeet.com. This policy explains how we collect, use, and protect information when you use our home-care communication platform.
1. Information we collect
- Account information: name, email address, phone number, and password (stored in encrypted form).
- Care information: loved-one profiles, visit notes, caregiver audio recordings, AI-generated summaries, medications and care preferences you or your agency provide.
- Messages: text and voice messages between families and caregivers, and optional tips.
- Device data: push notification tokens, app version, and basic diagnostic logs needed to operate the service.
- Camera: used only to scan QR codes to link caregivers with clients (we do not store raw camera video).
- Microphone: used when caregivers record visit notes or send voice messages.
- Payment information: processed by Stripe; we do not store full card numbers on our servers.
2. How we use information
- Provide visit summaries, messaging, and notifications to families and agencies.
- Transcribe and summarize caregiver audio using third-party AI services (e.g., speech-to-text and language models).
- Authenticate users, prevent fraud, and improve reliability.
- Send transactional email and SMS (e.g., login codes, welcome messages).
- Process subscriptions and tips where enabled.
3. Audio and health-related data
Caregiver visit audio is uploaded for transcription and summary generation. After processing, original audio files are deleted from our storage when technically feasible. Summaries and transcripts may be retained as part of the visit record visible to authorized family members and agencies.
Hearth is designed to support home-care coordination. We are not a medical provider. Information in the app is not a substitute for professional medical advice.
4. Who we share data with
- Within your care circle: families, caregivers, and agency administrators you are linked with through QR codes, agency codes, or invitations.
- Service providers: cloud hosting, email/SMS delivery, payment processing (Stripe), and AI processing partners under contractual confidentiality obligations.
- Legal requirements: when required by law or to protect rights, safety, and security.
We do not sell your personal information.
5. Data retention
We retain account and visit data while your account is active and as needed for legal, billing, and safety purposes. You may request deletion of your account by contacting us (see Section 8).
6. Security
We use industry-standard measures including encryption in transit (HTTPS/TLS), secure credential storage on devices, and access controls on our servers. No method of transmission over the Internet is 100% secure.
7. Children
Hearth is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Your privacy choices
Access, correction, or deletion: Email privacy@hearthmeet.com from the address associated with your account. We will verify your identity and respond within a reasonable time.
Push notifications: Disable in your device Settings → Hearth → Notifications, or in-app notification preferences where available.
Marketing: We send primarily transactional messages. Reply STOP to SMS where applicable, or contact us to opt out of non-essential email.
California residents: You may have rights to know, delete, and correct personal information, and to opt out of certain sharing. We do not sell personal information. Submit requests to privacy@hearthmeet.com.
9. International users
Our services are operated from the United States. If you use Hearth from other regions, your information may be processed in the U.S.
10. Changes
We may update this policy. We will post the new version on this page and update the “Last updated” date. Material changes may be communicated in the app or by email.
11. Contact
Hearth Health Inc.
Email: privacy@hearthmeet.com
General: hello@hearthmeet.com
Web: hearthmeet.com